30-Day Returns and Exchanges
We want every order from Sonny Angel USA to arrive as expected. You may request a return or exchange for any reason within 30 days after the item is delivered. Contact us before sending anything back so we can confirm the request and provide instructions.
Free Return Shipping
Sonny Angel USA pays return shipping for both no-reason returns and quality-related returns. We will provide a prepaid return label or an equivalent free return arrangement. Do not send a package collect-on-delivery or to an address not confirmed by our support team.
Return Condition and Exceptions
Please include the item, its components, and any packaging still available so that we can identify and process the return. Custom products, clearance items, gift cards, and opened intimate or hygiene-sensitive goods are not returnable. These exclusions do not limit rights that cannot be waived under applicable law.
Damaged, Defective, or Incorrect Items
Contact us promptly with your order number and clear photos if an item arrives damaged, defective, incomplete, or different from what you ordered. We will arrange a replacement, exchange, or refund, and we will cover the return cost.
Refund Timing
After we receive and inspect the return, an approved refund is issued to the original payment method. Banks and card networks generally post the credit within 5–10 business days after we issue it. Original payment processing and bank posting times are outside our direct control.
Order Cancellation
You may request cancellation before the order ships. Once tracking shows that an order has shipped, it is handled under this Refund Policy.
Sonny Angel USA
Customer care: karevarose65@gmail.com
Phone: (770) 346-5810
Mailing and return address: 162 Artisan Pl, Athens, Georgia, 30601, United States
Support hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).
See also our Shipping Policy and FAQ.